Shipping policy

1. General Information

This Shipping Policy explains how RideLuz processes, ships, and delivers orders placed through our website.

By placing an order, you agree to the terms described below.

2. Processing Time

Orders are typically processed within 1–3 business days
Processing does not include weekends or holidays
You will receive a confirmation email once your order has been shipped

3. Shipping Time

Estimated delivery times:

Standard Shipping: 5–10 business days
International Shipping (if applicable): 7–20 business days

Delivery times may vary depending on location and carrier delays.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

Destination
Package weight
Shipping method selected

Occasionally, we may offer free shipping promotions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can use it to track your package in real time.

6. Delivery Issues

RideLuz is not responsible for delays caused by:

Carrier delays
Weather conditions
Customs clearance
Incorrect shipping address provided by the customer

If your order is lost or significantly delayed, contact us for assistance.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect or incomplete addresses.

8. Lost or Stolen Packages

RideLuz is not responsible for stolen packages after delivery confirmation
If your package is marked as delivered but not received, please contact your local carrier first

9. Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide photo evidence of the damage
We will review and offer a replacement or refund if applicable

10. Contact Information

RideLuz

📍 4710 NE Loraine St, Fort Worth, TX 76117, United States
📞 +1 305-233-2223
📧 support@rideluz.com